Last updated
on 17-07-2024 23:15:36
RAJ KUMAR CHAUDHARY believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations
will be considered only if the request is made immediately after placing the
order. However, the cancellation
request may not be entertained if the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
• RAJ
KUMAR CHAUDHARY does not accept cancellation requests for perishable items like
flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
•
In case of receipt of damaged or
defective items please report the same to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you
feel that the product received is not
as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your
complaint will take an appropriate decision.
• In
case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue
to them. In case of any Refunds approved by the RAJ KUMAR CHAUDHARY, it•ll take
9-15 Days days
for the refund to be processed to the end customer.